Privacy Policy

Last updated: January 1, 2026

Overview

Serenity Treatment Center of Louisiana respects the privacy of people who visit theserenitycenterla.com, contact us through the website, or call us at (225) 361-0899. This Privacy Policy explains how information is collected, used, and disclosed in connection with this website and related communications.

Serenity Treatment Center of Louisiana provides addiction treatment information and services in Baton Rouge, Louisiana. The website includes information about residential treatment, inpatient and outpatient programs, detox, therapy, medication assisted treatment, continuing care, admissions, staff, service areas, and contact options.

Information We Collect

Information you provide

We collect information that you choose to provide when you contact us through the website contact form, call us, or otherwise communicate with us. This may include the information you enter into a contact form, the content of your message, and information you choose to discuss during a phone call or other communication.

Because this website relates to addiction treatment services, information you choose to provide may include sensitive or health-related information. Please provide only the information you want us to use to respond to your request or communication.

Website and device information

When you use the website, certain technical and usage information is collected automatically by the website platform and related service providers. This may include IP address, browser type, device type, operating system, referring pages, pages viewed, links clicked, approximate location derived from technical information, dates and times of visits, and similar website usage information.

Calls and attribution information

The website uses CallRail technology, which supports call attribution and related measurement. When you call a phone number displayed on the website, call-related information may be processed to help understand which website pages, searches, or advertising sources led to the call and to support follow-up and business operations.

Cookies and similar technologies

The website uses cookies, scripts, pixels, and similar technologies for website functionality, security, analytics, advertising measurement, call attribution, and performance. More information is available in the Cookies Policy below.

Sources of Information

We collect information directly from you when you submit a contact form, call us, or communicate with us. We also collect information automatically from your browser or device when you use the website, and we receive information from service providers that support website hosting, security, analytics, advertising measurement, anti-spam protection, and call attribution.

How We Use Information

We use information for the following purposes:

  • To respond to inquiries submitted through the contact form or by phone.
  • To provide information about treatment programs, admissions, locations, and services.
  • To operate, maintain, secure, and improve the website.
  • To protect website forms from spam, abuse, and automated submissions.
  • To measure website traffic, performance, and engagement.
  • To understand the effectiveness of advertising and marketing efforts.
  • To support call attribution and communications.
  • To comply with applicable legal obligations and protect rights, safety, and security.

How We Disclose Information

We may disclose information to service providers and technology providers that help operate the website and support communications. These include website platform providers, hosting and security providers, analytics providers, advertising measurement providers, anti-spam providers, and call attribution providers.

Examples of providers and technologies used in connection with the website include WordPress, Cloudflare, Google tag technologies including Google Analytics and Google Ads-related tags, CallRail, and anti-spam tools associated with website forms.

We may also disclose information when required by law, to protect rights and safety, to prevent fraud or abuse, or in connection with business administration and operations.

Analytics, Advertising, and Measurement

The website uses Google tag technologies, including Google Analytics and Google Ads-related tags, to understand website traffic, measure advertising performance, and improve online content. These technologies may use cookies or similar identifiers to collect information about visits, interactions, devices, and referral sources.

The website also uses CallRail technology to support phone call attribution and measurement. This helps connect calls with website visits or advertising sources so we can understand which information and outreach efforts are useful to visitors.

Sale, Sharing, and Targeted Advertising

We do not sell personal information in the ordinary sense of exchanging personal information for money. However, the website uses analytics, advertising measurement, and call attribution technologies that may involve disclosure of online identifiers, device information, usage information, or call attribution information to providers such as Google and CallRail. Depending on applicable privacy law, some of these activities may be considered sharing, targeted advertising, or cross-context behavioral advertising.

You can limit these activities by adjusting your browser cookie settings, using available browser privacy controls, and using opt-out tools provided by advertising and analytics providers.

Your Privacy Choices

You may contact us to ask about privacy-related requests, including requests to access, correct, delete, or receive a copy of personal information, or to opt out of certain uses of information where applicable law provides those rights. Requests can be submitted through the contact page at https://theserenitycenterla.com/contact/ or by calling (225) 361-0899.

We may need to verify your request before responding. The rights available to you may depend on your location, your relationship with us, and applicable law.

Cookie and Browser Controls

You can set your browser to block or delete cookies. If you block certain cookies, some website features, security functions, or measurement tools may not work as intended. You can also use privacy tools offered by Google and other advertising providers to limit certain analytics or advertising-related processing.

Do Not Track and Browser Privacy Signals

Some browsers offer Do Not Track or other privacy signals. The website responds to choices you make through your browser settings, cookie controls, and available provider opt-out tools as described in this Privacy Policy and the Cookies Policy.

Security

We use administrative, technical, and service-provider measures designed to protect information handled through the website. No website or electronic communication method can be guaranteed to be completely secure, but we take privacy and confidentiality seriously, especially for people seeking information about treatment services.

Retention

We retain information for as long as reasonably needed for the purposes described in this Privacy Policy, including responding to inquiries, operating and improving the website, supporting security and fraud prevention, measuring website and advertising performance, and meeting legal or business obligations. Retention periods vary depending on the type of information, the systems involved, provider settings, browser settings, consent choices, and applicable requirements.

Children’s Privacy

This website is intended for people seeking information about addiction treatment services and related resources. It is not designed for children to submit personal information through the website.

Visitors Outside the United States

Serenity Treatment Center of Louisiana is located in Baton Rouge, Louisiana. If you access the website from outside the United States, information may be processed in the United States, where privacy laws may differ from those in your location.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the website with a new last updated date.

Contact Us

For privacy questions or requests, please use the contact page at https://theserenitycenterla.com/contact/ or call (225) 361-0899.